Returns & refunds

We hope that your ATKE Home order will bring you complete satisfaction. However, if you wish to return a product, here are the main applicable terms and conditions.

Withdrawal period

For purchases covered by the right of withdrawal, you generally have a period of 14 days from the receipt of your order to inform us of your decision to withdraw. To make a request, contact us at contact.atkehome@gmail.com

Please indicate your name, order number and the product concerned.

Return conditions

After informing us of your withdrawal within the applicable period, the product must be returned within the legal period provided for this purpose. The product must be properly protected for transport and returned with its accessories and any elements. The consumer may be held responsible for any depreciation of the product resulting from handling beyond that necessary to establish its nature, characteristics and proper functioning.

Return costs

Unless there is an error on our part, a defective/non-compliant product or contrary indication from ATKE Home, the direct return costs related to a change of mind are borne by the customer. As our furniture can be bulky, its return may require a specialized carrier and incur higher costs than a standard postal shipment. The applicable terms for returning the product concerned will be communicated to you when necessary.

Damaged product or delivery problem

If your product arrives damaged, contact us quickly after its receipt at: contact.atkehome@gmail.com

Please include:

• your order number;
• photographs of the package;
• photographs of the product;
• a description of the problem encountered.

This will allow us to process your request as quickly as possible. Your legal guarantees remain applicable regardless of this procedure.

Refunds

When a refund is due following the valid exercise of the right of withdrawal, it is made in accordance with the conditions and deadlines provided for by the applicable regulations. ATKE Home may defer the refund until the product is recovered or until proof of its shipment is received, according to the conditions provided for by law.

Exchanges

If you wish to request an exchange, contact us at contact.atkehome@gmail.com. The possibility of an exchange depends notably on the availability of the product concerned. If a direct exchange is not possible, a return followed by a new order may be offered.

Need help?

Our team remains available to assist you contact.atkehome@gmail.com